CCIF focuses on FNOL project at recent meeting

Published: October 4, 2016

Updated: July 24, 2018

Author: Luke Jones



More than 300 industry stakeholders gathered for the Canadian Collision Industry Forum (CCIF) last week. One of the key topics for discussion was the ongoing development of the First Notice of Loss (FNOL) project. Other hot topics at the event included industry accreditation and diagnostic scanning.

Speaking about the development of a new FNOL strategy, Jefferies Consulting president and former CCIF chair Larry Jeffries talked about progress being made.

The project initially brought five of the country’s biggest auto insurance companies together to create a standardized FNOL system. Those five companies agreed on a list of 18 points that would make the FNOL assignment in an attempt to improve the collision claims and repair process in Canada. The idea of the project is to make aspects of collision claim smoother for both customers and insurance companies.

Jefferies offered a progress report, saying that the five founding companies have now been joined by several more providers in the expanding FNOL project.

OEM certification and industry accreditation were also on the agenda as insurance companies tackle the issue of carmakers now having accreditation.

“The Canadian Collision Industry Forum provides a national venue for all collision industry stakeholders – collision repairers, suppliers, insurers, associations, OEs, and educators – to network, share information, and collaborate to develop solutions to common industry issues and challenges.

CCIF meetings take place three times per year, in different provinces from coast to coast, and are open to all who have an interest in contributing to the future success and sustainability of the collision repair industry.”