CCIR delivers recommendations for travel health insurance

Published: May 31, 2017

Updated: July 24, 2018

Author: Luke Jones



The Canadian Council of Insurance Regulators (CCIR) released a document of recommendations for problems it has observed in travel health insurance services.

Released on Monday, the ‘Travel Health Insurance Products Position Paper’ is focused on improving the sector and making it more efficient and sae for consumers. Breeding confidence in consumers will help them get better travel health insurance.

“We have heard the concerns of the public and insurance brokerage community and, with this clear, nationally agreed way forward, we are reinforcing the pre-eminent goal of consumer confidence in their insurance protection when they travel,” CCIR chair Patrick Déry stated. “It is our belief that these measures will go a long way towards meeting consumer expectations wherever Canadians live in the country.”

While offering recommendations, the CCIR said Canada “has a strong and competitive travel health insurance marketplace”. However, there is still improvements to be made to aid consumers more.  

CCIR’s recommendations include:

  • The creation of common, standardized definitions and terminology among travel health insurers.
  • Improvements to the application, screening and claims process.
  • Simplifying and improving disclosure documents.
  • Ensuring that there are adequate controls and oversight mechanisms in place throughout the product lifecycle.
  • Improved training and information for sales forces.

The group will now continue to regulate the industry to push towards the recommendations and ensure they are implemented.