The Canadian Council of Insurance Regulators (CCIR) has published final recommendations after finding issues in the current travel health insurance market.
CCIR has identified problems in current services and presented its findings in the ‘Travel Health Insurance Products Position Paper’. The list of recommendations is designed to enhance services for customers purchasing travel health insurance.
“We have heard the concerns of the public and insurance brokerage community and, with this clear, nationally agreed way forward, we are reinforcing the pre-eminent goal of consumer confidence in their insurance protection when they travel,” CCIR chair Patrick Déry said. “It is our belief that these measures will go a long way towards meeting consumer expectations wherever Canadians live in the country.”
Despite the recommendations, the CCIR says Canada has a “strong and competitive travel healthy insurance marketplace,” but adds there are clear improvements to be made.
CCIR’s recommendations include:
- The creation of common, standardized definitions and terminology among travel health insurers.
- Improvements to the application, screening and claims process.
- Simplifying and improving disclosure documents.
- Ensuring that there are adequate controls and oversight mechanisms in place throughout the product lifecycle.
- Improved training and information for sales forces.