Consumers in B.C. accept auto insurance fraud as an “accepted practice”

Published: May 29, 2018

Updated: July 24, 2018

Author: Luke Jones

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The Insurance Corporation of British Columbia (ICBC) has published the results of a survey that finds nearly half of polled customers accept auto insurance fraud is an “accepted practice” in B.C. Indeed, most respondents believe claims all contain an “element” of fraudulent activity.

British Columbia’s public auto insurance provider surveyed 1,373 customers and released the results last week. The study found 47% of consumers think auto insurance fraud is accepted practice. Additionally, 79% believe up to half of claims contain some fraud. Expanding on the point, 14% believed over 50% of ICBC claims have fraud involved.

Customers clearly understand auto insurance fraud is very real, with 0% believing no fraud is evident in claims. Highlighting consumer acceptance of fraud, 54% say they have directly heard stories of other people committing auto insurance fraud. 17% say they personally know someone who has committed fraud against the ICBC.