IBAO admits eSlips situation is a “Hodge Podge” at the moment

Published: September 7, 2018

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At the end of last month, we reported on provincial support for electric proof of insurance, or the lack there of. Despite the fact the Canadian Council of Insurance Regulators (CCIR) approved electronic proof of auto insurance in February, Nova Scotia remains the only province using the solution.

In Ontario, the Insurance Brokers Association of Ontario (IBAO) admits “it’s a bit of a hodge podge out there at the moment”. That was an assessment offered by IBAO CEO Colin Simpson, who was speaking to Canadian Underwriter.

Electronic proof of insurance would allow customers to access their insurance policy details directly on a mobile device. This would mean no longer carrying a pink slip in a vehicle to prove auto insurance.

Simpson admits the industry in Ontario is stalling on introducing the innovations. While brokers have asked customers what they prefer, access to their entire insurance document or just a declaration page. However, Simpson believes brokers are not getting into the details. Similarly, rolling out an electronic solution would have to be universal across a broker’s market:

“So, if you have a broker that has 12 markets, you really need them all to be doing the same thing, otherwise you are introducing complexity into the workflows of the brokers’ offices.”

While electronic proof of insurance solutions are readily available, many parts of the country have yet to adopt the technology. Regulators explained that concerns about customer privacy rights regarding mobile phones is proving to be a problem and preventing eSlips from being introduced.

Andrew Hanon, communications director for Alberta Treasury Board and Finance explained staying within the boundaries of privacy laws “is out top concern”.

“We support those insurers and brokers who have developed electronic applications that allow motorists to access their insurance information on devices; however, insureds still must carry a paper pink card in their vehicle with them,” Hanon said.