ICBC prevents customers from using hyphenated surnames to prove identities

Published: September 26, 2017

Updated: July 24, 2018

Author: Luke Jones



It is hardly uncommon to have a hyphenated surname. In British Columbia, many people have hyphenated surnames, including many married people. However, customers of the Insurance Corporation of British Columbia (ICBC) are becoming frustrated by one of the Crown corporation’s new practices.

Since April 2016, ICBC has changed a policy that means it no longer accepting marriage certificates (with hyphenated surnames) at proof of identity. This policy goes against other organizations in the province that allow certificated as proof.

ICBC says a customer must choose either their maiden name or spouse’s name and cannot have the hyphenated name they may use for everything else.

Having a hyphenated surname is common for many British Columbians, but a frustrating issue is surfacing for people who have them.

CBC notes that, “British Columbia’s new identity card is at the centre of the two women’s problems. That is because the name of an individual on the new card, the name on an existing driver’s licence and previous CareCard must all be identical.”

An online petition has been started to get ICBC to change its policy. The petition has already gathered 10,000 signatures.