ICBC reintroduces free windshield repairs

Published: March 28, 2017

Updated: July 24, 2018

Author: Luke Jones



The Insurance Corporation of British Columbia (ICBC) has announced a new auto insurance benefit that is sure to be popular amongst motorists. The provincial public car insurance provider has reintroduced complimentary windshield chip repair. Announced yesterday, the benefit is making its return after ICBC discontinued it more than a decade ago.

With the service, drivers will have no added charge for windshield repair when they buy optional comprehensive coverage.

Until Monday’s relaunch, consumers have been forced to pay a sizeable $200 deductible to replace a windshield. This has been in place even if the shield was only damaged by a small chip. ICBC used this benefit for years, but decided to discontinue it in 2001. The company now says that improvements in glass repair processes means it is easier to make repairs free.

“Today, repairs last substantially longer due to improvements and materials used,” the insurer said in a statement.

If a driver wants the free repair and to avoid a deductible, they will have to use an ICBC Glass Express facility in the province.

Customers will see significant savings as ICBC reports windshield replacement claims have increased by 17 percent since 2010. Windshield repairs have also increased 30 percent during the same time period.

In 2016 alone, there were 110,000 windshield replacements with an average cost of $820. By forcing customers to pay for a full replacement, the insurer was losing money considering an average chip repair costs just $70.