Intact Insurance debuts photo assessment system for auto claims

Published: June 18, 2019

Updated: June 30, 2019

Author: Luke Jones



Canada’s largest property and casualty (P&C) insurance provider has announced a new claims assessment model. Intact Insurance says its new solution allows photo estimating services through a virtual claims system.

Available as a mobile application, the system is similar to a photo assessment system already used by Aviva Canada. Indeed, Intact Insurance has leveraged the same technology for its own system, developed by Chicago-based Snapsheet.

“At Intact, we are always looking for new ways to improve the customer experience and making the claims process easier and more efficient for customers,” Intact said. “As an option for customers, we started offering Snapsheet in the auto claims process in Ontario, Canada, in March. The feedback from customers who have chosen this path has been positive as it saves them time – they no longer need to take their vehicle into a shop for an estimate before booking in for repairs.”

Charles Brindamour, chief executive officer for Intact Financial, said during the company’s first quarter earnings call in April that tech development is a core components of Intact’s future.

“Turning to strategy, our core tech renewals are now largely built and continue to be implemented across the country,” Brindamour said.

The company’s fleshed out tech infrastructure has allowed new customer experiences to enter the market.

“Earlier this year, customers began to have the ability to use their mobile phones to start a claim right at the site of the accident, loading pictures of the damage to speed up the claims process. Throughout the product lifecycle, options for digital interaction are delivering a faster, simpler experience, while at the same time generating useful data for AI. We expect improvements in customer experience, pricing, and productivity to accelerate as we continue to add to the over 40 AI models currently in production.”