Toronto resident welcomes ride-hailing competition

Published: April 30, 2019

Updated: May 1, 2019

Author: Luke Jones

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One Toronto resident says ride-hailing companies such as Uber have improved the vehicle-for-hire experience in the country. Ayesha Zubair uses and electric wheelchair and relies on taxis to get around Toronto.

Zubair has a full-time job and is a part-time student. Speaking to CBC Radio, she said having more transportation options is important and she wants more accessibility.

“The TTC isn’t still fully accessible. Even there, there are some barriers,” she said. “There’s a lot to do in a day. So it really helps to have taxis and ride-sharing services available as a way to get around the city.”

Toronto is current closing its public consultations on the bylaws that legislate regulations for vehicle for hire. Zubair believes more competition has led to an increase in customer care.

“Generally, because there are more options available, I believe overall the customer service experience has actually improved quite a bit,” she said. “I haven’t had any incidences where I haven’t been treated with respect.”

Toronto’s bylaw regulates taxis, companies like Uber and Lyft, and limousine operators. The review was undertaken to investigate the current levels of vehicle standards, safety, service records, and accessibility.

Zubair has been using the Wheels-Trans service but does not like that it has to be booked in advance.

“That makes it very difficult,” she said. “Sometimes things come up as the day goes on. And so having the ability to be able to react and navigate with my life is really a freedom.”

Navigating the city remains a problem, especially during winter. For this reason, Zubair says ride-hailing companies are making a huge difference.