Uber passenger charged over $18,000 for five-mile trip

Published: December 12, 2017

Updated: July 24, 2018

Author: Luke Jones

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Many of us have taken Uber in Canada, but one Toronto passenger got more than he bargained for when she hailed the ride-hailing service through its app recently. She wanted a five-mile ride that would take 21 minutes.

This would not be a cheap ride any time, costing just over $25. However, the passenger was stunned when Uber charged $18.518.50 for the trip. His friend tweeted the incident and insisted Uber would not back down and was asking for the full fare.

“My friend was charged 18K for a 20 Min ride (!), and they are sticking to it. What in the world??? This is insane!” Emily Kennard wrote alongside a screenshot of the receipt for the ride. “He disputed and they aren’t backing down.”

However, it seems the situation has now been resolved. Uber says there was an error and a refund has been issued.

“There was an error here and it has been resolved,” an Uber spokesperson told Slate of the $18,518.50 Canadian dollar fare. “We have provided a full refund to this rider and apologized to him for this experience. We have safeguards in place to help prevent something like this from happening, and we are working to understand how this occurred.”

However, it highlights the sometimes loose system the service operates. These is no room for common sense to be applied and a complicated dispute process needs to be carried out.