Uber went down for three hours in Canada and around the world

Published: December 11, 2018

Updated: December 30, 2018

Author: Luke Jones



If you were trying to get from A to B in Canada today, Uber was not one of the possible options. The ride-sharing giant suffered that most embarrassing of tech problems, a global outage. Yes, it was not just in Canada that Uber’s apps were down, users in Australia, the United States, New Zealand, India, and Europe also faced outages.

Uber took to its blog to confirm the issue, before telling News Corp that the apps were fixed and back to full functionality. How long the outage lasted depended on location. Uber has not revealed what problem caused its apps to go down.

It seems customers faced a myriad of problems, from an inability to book a ride, drivers blocked from accepting payment, and maps not functioning. Furthermore, some customers claim they were randomly charged for trips they never took.

“App is down in Toronto… Was able to log in, but it only showed a world map and a blank icon instead of my photo. Showed my status as “offline”. Clicked the “Go” button but status remained offline. Obviously it wasn’t able to connect to the server. I think Uber will be out for quite a while,” a user complained on Twitter.

On Twitter, the company’s support team apologized for the inconvenience and said a fix was imminent. Judging global reports, the outage lasted around 3 hours in total, although some regions experienced different timeframes.

“We’re sorry for the trouble. Our team is looking in this and working to resolve ASAP,” the company wrote.